If you haven’t been following recent events, boy are you left in the dark. The War Z recently came out of beta and, even better, launched on Steam for the price of about $15. What might have been a joyous occasion for the developer quickly turned into defending itself from claims of misleading advertising and fraud, as players pointed out that several key features advertised on the game’s Steam page did not actually exist in the game. Some of the features (player cap per server, map size and quantity) were greatly exaggerated while other features (skill system, rental servers, etc) were not even in the game at all. To add insult to injury, Sergey Titov went on Gamespy to blame the players for assuming that the features listed on the Steam description were already implemented.
“I’m sure there’ll be people who will look into small details and will say ‘no I was mislead’ where in fact they imagined something to themselves without checking details first.”
The War Z caused even more outrage when a launch-day patch altered the way in which players respawn. Previously if your character died you had to wait an hour before they could respawn, a hardcore feature that the developers encouraged making use of all five player slots to bypass. As of December 19th, however, the respawn time was greatly increased to four hours, with a twist: You can respawn instantly, as long as you pay up. Each instant respawn costs forty cents, and you’ll need to pony up a minimum of $5 per purchase of microtransaction points.
As a result of the outcry, Valve has removed The War Z from Steam temporarily until the issue can be fixed. For people who purchased the game through Steam, Valve is offering refunds through their support system.
From time to time a mistake can be made and one was made by prematurely issuing a copy of War Z for sale via Steam. We apologize for this and have temporary removed the sale offering of the title until we have time to work with the developer and have confidence in a new build. Those who purchase the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they received may seek a refund by creating a ticket at our support site here.
Hammerpoint has said in the past that they do hand out refunds to those who ask for them.
(Source: Rock Paper Shotgun)