Yea, this is directly following my article on TERA becoming free, but I felt this topic was important enough to warrant its own commentary. Generally when an MMO goes free to play, you don’t see the developer lining up to hand out refunds for existing subscriptions. More often than not, any additional paid time is simply converted into whatever premium service that is rolling out with the transition. In the case of TERA, however, En Masse Entertainment will be refunding any additional game time on an account should the user request it.
From the FAQ:
On the day TERA’s drops its subscription fee, if you would like a refund you may submit a ticket and request a refund for your remaining game time. We will then refund your remaining subscription after the current month ends. For example, if you purchased a 90-day subscription and have 65 days remaining you will receive a refund for 60 days of game time. The remaining 5 days will stay as elite game time.
It appears that this is only for the North American version of TERA, through En Masse Entertainment. The FAQ for the European transition does not make any reference to refunds.