Blizzard Again Promises Tough Punishment For Overwatch Trolls

If you could formulate a plan to effectively punish, and get rid of, toxic players in your community, you might just become the richest person in the gaming industry. Until then, we’ll need to sit back and watch as developers continue to commit to punishing toxic community members and hope that everything works out for the best.

For Blizzard, the ongoing discussion of toxicity has come back up after director Jeff Kaplan posted on the official forums regarding an account that had miraculously accrued more than two thousand complaints, been silenced for more than a year’s worth of time, and has been suspended three times.

"That account has a total of 2247 complaints filed against it — making it one of the worst offending accounts we’ve seen. The account has also been silenced for a total of 9216 hours. There are 3 gameplay suspensions on the account as well as 7 silences against this account (these are for abusive chat and/or spam). There is also a manual GM account suspension for "massive griefing" levied."

Blizzard’s plans to alleviate grief include removing silencing altogether and utilizing suspensions/bans more. For competitive, Kaplan stated that the company is in the process of handing out bans/suspensions for players who boosted in Season 5 of competitive mode, also adding that players will be permanently banned from competitive if they are found to be abusing it repeatedly.

"We will do this as it is our responsibility but we’d like to spend more time rewarding good players rather than having to focus on poor sportsmanship and unacceptable bad behavior so much. Like it or not, this is an "us, the OW community problem" and not just an "OW team problem". For better or for worse, we’re in this together."

Long term plans involve promoting positive behavior. Toxic behavior is a problem that MMO Fallout has reported endlessly on, with various developers flexing their muscles and threatening harsher punishments and longer bans. For developers, especially those with large competitive communities, the fight against toxicity is a constant uphill battle.

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