Scott Hartsman Releases Statement On ArcheAge Downtime

Yesterday was supposed to be the day that ArcheAge rolled out the Revelation update, however as so often happens in this industry, things didn’t go according to plan. While the European launch went off rather quietly, the North American servers hit a snag that the European version did not, resulting in issues that brought the servers down for the rest of the day and into Sunday. While servers are still being brought back up, the fresh start server has yet to come online.

Scott Hartsman has given the following statement:

Hi there –

I understand the frustration, believe me. After six months of prep work and testing in every place we could, no one including our Archeage teams had expected to need to pull a 30 hour shift to try to get ArcheAge North America Live up and running.

I can promise you that it’s not a matter of competence, if anything, quite the opposite. While it might be hard to believe, it’s their competence that’ll get it up and running.

ArcheAge North America is the largest ArcheAge install globally in the amount of data it needs to deal with. Larger than any of the non-Trion installs by a massive amount, larger than Archeage EU by quite a lot. The software as delivered to us was able to handle the volume of data the other regions, it handled the test data on PTS, and handled EU with a last minute scalability assist from our engineers.

Since then, our engineers have spent the last day and a half working tirelessly with XLGAME’s to improve it even further such that it can properly deal with the amount of data in the NA live service in a way that gets you your game up and stable the way it needs to be.

As a regional publisher, this is way outside of what we should typically be doing. But as a developer of other games ourselves, it’s always all hands on deck, whatever we can do to make things work and get people in and playing, for our partners’ games too.

Our teams are as frustrated as you are here – especially those that worked so hard, fixing all of the learnings from the last releases, to make things go smoothly – And they’re not stopping until it’s up and running. Really appreciate the patience.


(Source: Trion Worlds)

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