SOE’s Linda Carlson spoke at this year’s GDC Europe about policing an online community and dealing with the small population of very vocal trolls. Carlson believes that community management should be tailored to each game with some standards set across the field. Carlson discusses how Sony Online Entertainment deals with the more vile members of the community, both in-game and out.
“It’s all a matter of perspective. The size of the problem changes depending on who you are, so you have to take all of these views seriously, even if you can’t change something [back].”
You can check out the sizable article at the link below.