In my current line of customer service work, saying the wrong thing to the wrong customer can be devastating. Odds are, if you tell a customer exactly where they can stick their refund, you’re going to get fired on the spot. Now, business can do all they can to stop employees from saying stupid things, as that just leaves one or two customers annoyed and potentially lost for good. Meanwhile, when an employee reveals something maybe they shouldn’t have, or reveals something that, despite false, damns the company, then you’re going to have a real problem on your hands.
Enter Square Enix! I don’t get to talk about Square Enix, nor their unconventional conventions of MMOs, so I always jump on the opportunity… So essentially once since MMO Fallout started. MMOsite is reporting on a Square Enix Human Resources employee who revealed the following on his blog:
“I think some amongst you will know, but FF11 started in 2002 … Well, this year it’ll end and the stage will shift to FF14.”
-Square Enix Employee
Now being Mr. I-Hate-Rumors, I immediately assumed one thing: This means Square Enix will shift much of its attention towards Final Fantasy 14, which makes sense. As for Final Fantasy XI being shut down; considering the number of players who still enjoy XI, and the message shutting down such a profitable game would send that player base, Square Enix would have to be more insane than normal to think that the players would just jump right over to XIV. Sure, some will, but overall Square will wind up with a predicament similar to that of Asheron’s Call 2.
Final Fantasy XI is eight years old this year, and still remains one of the (if not the) most popular MMOs in Japan. The game is showing its age, but by no means is the title ready to go on the cart. No, I think Final Fantasy XI has a good few years left in it, assuming Square isn’t using Final Fantasy XIV as the club to beat XI to death. There are still plenty of events planned for Final Fantasy XI, yet to come.
Luckily, Square got right on the case: The post has been removed and there has been an announcement that the post is a lie. That being said, thanks to your average sensationalist blogs, the topic will be on whether or not Square Enix is lying.
It’s always a good idea to tell your employees, especially your Human Resource people, not to reveal information that might be damning to a game, especially if the information isn’t really damning, but you’re going to word it in a specially cryptic fashion that makes it look so.
More on Square Enix as it approaches.
MMO Fallout 
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