Checking In With The BBB: October Edition


A Bureau For Better Business

My calendar says October 1st, so it must be that three month time of the month again.

Blizzard Entertainment: B

  • Blizzard’s score has remained unchanged since July’s article.
  • “Recent complainants allege the company closed accounts on 130,000 users without providing notice, and accused them of using “hack” techniques to cheat on gaming. Most of these complainants deny any illegal usage, and in some cases, they challenge the company to provide them some proof of the alleged violation.”

Cryptic Studios: A-

  • Cryptic’s score has soared since July’s C+ rating.
  • “Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.”

EA/Mythic/Bioware: A

  • EA’s score has remained unchanged since July. There is nothing of special note.

Funcom: A+

  • Funcom’s score remains unchanged from July.
  • “BBB had previously identified a pattern of complaints concerning customer service issues. The company discussed with BBB in October 2008 ways to correct the cause of the customer complaints. Complaints have decreased in volume since the meeting.”

Gala-Net: F

  • Gala-Net’s score remains unchanged, and for the same reason.
  • “Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.”

Jagex: C-

  • This is based off of one resolved complaint.

NCsoft: B-

  • NCsoft’s score remains unchanged from July, for the same reasons.

Sony Online Entertainment: A

  • SOE’s score remains unchanged since July.
  • A consumer’s account is not terminated simply because the consumer stops playing the game. The BBB recommends that consumer read and understand the terms and conditions of this service prior to signing up.

Square Enix: A+

  • Square Enix’s score up from an A in July.
  • “Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.”

Turbine Inc: A+

  • Score unchanged from July.
  • Nothing of interest to note.