Gaming return policies are a double edged sword. You can’t return games because, on one hand the policy stops people from burning the games to a disk and simply returning them. On the other hand, and this goes equally for digital downloads, if the game is broken or unplayable at a fundamental (the game on the disc, not the disc itself) level, the customer has no recourse other than to hope one day that the company patches out the problems. In other words, once the company has your money, they have your money. Unless, of course, you’re willing to go the chargeback route.
South Korea has taken issue with Blizzard’s policy of “no refunds,” raiding the Blizzard offices this afternoon to gather evidence in an investigation as to whether or not the company violated South Korean law by refusing refunds. Dissatisfied Diablo III players, unable to log in to the game, were denied refunds under Blizzard’s terms of service. South Korea’s Fair Trade Commission, who conducted the raid, did not comment on the matter further than admitting that there have been numerous complaints filed.
Blizzard apparently believes they are in the right, as the company has not changed its mind on refunds.
(Source: Korea Times)
MMO Fallout 
Wow. Wonder why they won’t just give the refunds. Typically software companies will do it as long as the purchase was recent, like 30 days.