Last time we checked in with Perfect World over the Neverwinter auction house exploit, the company was pretty determined to keep the possibility of a rollback secluded only to those accounts that were affected by this weekend’s brou ha ha. At one point the company must have determined that character-specific rollbacks were not on the cards, as Neverwinter has performed a rollback to early Saturday morning.
We took the Neverwinter OBT down for emergency maintenance, found the bug, corrected it and tested it. In order to fix the damage this exploit caused to the in-game economy, we implemented a necessary rollback of our servers to 5:20 AM PDT the morning of May 19, 2013. This means that characters have been reverted to the state they were in at that time, pre-exploit damage. That includes items, level, experience, etc.
All Zen exchanged after this time (whether spent or traded on the auction house) will be returned to its original owner. There is apparently an issue with returning astral diamonds which PWE is still working on. The Foundry was not affected by the rollback, so players who created levels or made changes after the rollback time will be happy to see that their work was not reversed. Characters created during that period will be lost, unfortunately. It appears that Perfect World is working on a package for players to thank them for being patient during this period.
As far as complaints that the bug existed long before this weekend, going further back into earlier beta tests, Perfect World will be checking logs and removing accounts that were already using the exploit in open beta.
We are performing additional log searches and investigations to ensure that the appropriate actions are taken against any accounts that performed the exploit before the rollback window. Exploits that were performed prior to our rollback window make up a fraction of a percent of total impact, so we will be dealing with those issues selectively as not to cause greater impact on those legitimate testers.
You can read the entire FAQ below.
(Source: Neverwinter FAQ)
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