Direct Naoki Yoshida has posted a letter to Final Fantasy XIV fans, apologizing for issues with the mac client. The mac version of FFXIV launched on June 23rd, and it became immediately apparent that the game was not running properly on many systems, even those who met the minimum requirements. According to Yoshida, in the chaos before the launch, the wrong system requirements were posted, leading to players purchasing the game who would be unable to play it.
I believe that the biggest problem with the Mac version release was the significant discrepancy between the performance of the product our development team produced and the expectations our customers had for it, which was due to the lack of information available on our product when sales commenced, as well as other issues. I would like to explain in detail how this happened.
For players who purchased FFXIV and cannot play it, Square is offering refunds. This includes refunds for those of you who purchased game time cards. You can find the rather lengthy explanation at the link below.
(Source: FFXIV)
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