Offers refunds for dissatisfied customers.
Population Zero recently went into Early Access and the results have not been so great. After initially starting out with very negative reactions (11% positive score), the game has leveled out over the last day or so to a 44% “mixed” reaction on Steam.
In a post on Reddit, creative producer Denis Pozdnyakov apologized for the current state of the game. Pozdnyakov thanked those who have stuck with the title and promised that the team is doing everything they can to provide a more stable and pleasant experience.
I would like to thank all the players that are staying with us in spite of all the difficulties of the first day. The fact that you continue playing the game is the best support for us and our project. We will do everything possible to make Population Zero a more stable, interesting, and pleasant experience.
I would also like to apologize to the players who were not satisfied with the quality of the product they paid for.
If you feel that we failed your expectations, you are entitled to ask for a refund. We hope you’ll keep an eye on our progress and give the game a try again in the near future. Please, use our Support Team and they will provide help, in case you run into difficulties while figuring out how to refund.
The post discusses issues involving friend invites, server stability, as well as commander edition pricing and the release of a roadmap for further development.
Source: Reddit
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