If your Black Desert account has been locked, there is good reason. Kakao this week reported that they discovered a list of compromised account information and have taken steps to lock the accounts to prevent any further damage. The leak, according to Kakao, was not associated with any of Kakao services and may not include all accounts affected by breach of a third party service.
Those with locked accounts are encouraged to contact Kakao customer support with the following details.
- You must contact us from the new email address you created.
- State the email address your account is currently associated with.
- A photo of your photo ID card, taken in front of today’s physical newspaper clearly showing the date, or over your screen showing your open ticket needs to be added as an attachment to the ticket. Please understand we will have to delete the tickets with the incorrectly added pictures, which may slow down the process for you.
- Please obscure the identity number and pass photo before you send or scan us a copy of your ID.
Source: Black Desert
MMO Fallout 