Good Old Games Gets 30 Day Refund Policy


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Digital gaming just got a little better, as Good Old Games announced its new refund policy; it will be possible to refund games bought on GOG up to 30 days after purchasing, even if it was downloaded, launched, and played.

Everyone at GOG believes in a ‘gamers-first’ approach. It means that every part of our store is designed with gamers in mind and your purchase safety and satisfaction come first for us. The latest update to our voluntary Refund Policy adds another piece to this customer-friendly experience. And it all sums up in one sentence: starting now, you can get a full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it. That’s it.

Given that Good Old Games operates on a platform of no DRM, the opportunity for abuse is rife. As such, refunds will not be automatic nor are they guaranteed. You’ll need to contact customer support to initiate the refund and GOG notes that they have the option to refuse refunds (except where local laws say otherwise) on an individual basis. In short, GOG suggests not being that person who tries to refund a bunch of games.

We trust that you’re making informed purchasing decisions and will use this updated voluntary Refund Policy only if something doesn’t work as you expected. This is why there are no limits but instead, we reserve the right to refuse refunds in individual cases. Please respect all the time and hard work put into making the games you play and remember that refunds are not reviews. If you finished the game and didn’t like it, please consider sharing your opinion instead. Also, please don’t take advantage of our trust by asking for an unreasonable amount of games to be refunded. Don’t be that person. No one likes that person.

It is also impossible to refund parts of a bundle, instead you’ll need to refund the whole bundle.

Source: GOG, FAQ