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In response to recent criticism over the handling of Heart of Thorns, Arenanet has posted a comprehensive compensation and refund policy. For veteran players, Arenanet is offering a free character slot to anyone who owns the base game and pre-orders the Heart of Thorns expansion and registers it prior to launch.

The announcement that Heart of Thorns would come packaged with the base Guild Wars 2 game drew heavy fire from gamers who purchased the game following Arenanet’s warning that the expansion would not be a standalone as was the case with Guild Wars 1.

Anyone who purchased Guild Wars 2 from the official website between January 23rd and June 16th will be eligible for a full refund should they purchase Heart of Thorns also from the official website before July 31st. If you purchased the core game during that same time and no longer want to play it, Arenanet will offer a full refund.

For Guild Wars 2: Heart of Thorns, we didn’t want the core game’s price to be a factor in a new player’s decision to begin playing Guild Wars 2. In the future, if we release further Guild Wars 2 expansions, we plan to offer all of the prior expansions, the core game, and the latest expansion for one single purchase price.

Copies purchased from third party vendors during the above period will be upgraded with the extra character slot if the expansion is pre-ordered and registered to the account prior to launch.

(Source: Arenanet)