Temtem developer Crema today fired not so much a warning shot as a warning kill by announcing the ban of nearly 900 accounts from the newly launched MMO. All accounts in question have been permanently banned with no chance of appeal, with Crema stating their 100% confidence that each account has been caught cheating or abusing exploits.
We just completed our first batch of banned users. Almost 900 players have been permanently banned from Temtem.
Bans are final, we won’t answer or review any ban appeal. We’ve made 100% sure that every banned user is either a cheater or has abused exploits intentionally.
— Temtem (@PlayTemtem) February 3, 2020
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The statement that Crema won’t be reviewing any ban appeals had some members of the community concerned to say the least, as one could cite hundreds of examples of developers messing up and issuing false bans that are later overturned.
The team spent all morning checking banned accounts and player accounts saying “they didn’t do anything illegal”. We re-checked over 100 accounts.
Every single one of them was a legit ban.
— Temtem (@PlayTemtem) February 3, 2020
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Crema has since walked back their comment on a no appeals policy. Players who are banned and believe that it was out of error can appeal their ban by contacting Crema’s support email.
We’ve decided to review ban appeals, even though every single one of the ones we checked are legit. Like you said, having a “no appeal” policy is not good.
So, you can contact us on support@cremagames.com
Put “Ban appeal” as the subject and include your ingame ID or username.
— Temtem (@PlayTemtem) February 3, 2020
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