If you purchased The Secret World through grey market resellers like G2A or similar websites, you may log in to find that your account has been disabled and your key revoked. Funcom has joined the growing list of developers fighting back against fraudulent purchases, announcing that keys that are purchased with stolen credit cards or purchased and then charged back are being disabled. In an announcement posted to the forums, Funcom suggests that affected customers contact their seller or go through their financial institution to dispute the charge.
If your account has been closed due to making purchases from these resellers, please contact that reseller and request a refund for the charge. If this doesn’t work, we suggest that you contact your financial institution and dispute the charge from the reseller. Please be careful when making purchases with digital retailers; purchasing directly from Funcom, Steam, or Origin is always suggested to help protect our customers.
Accounts that are disabled due to a fraudulent key can be reactivated with a legitimate key through Funcom’s customer support.
(Source: Funcom)
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