If you purchased The Elder Scrolls Online through grey market resellers like G2A or similar websites, you may be the unlucky recipient of a notice that your account has been disabled until you purchase a legitimate copy of the game. Zenimax Studios has been identifying fraudulent cards and disabling the accounts using them, with users receiving an email with the subject ”
Your ESOTU Account Needs Action.”
The good news is that Zenimax isn’t banning any accounts, simply revoking their access as though the game was never purchased. Players are being notified in advance of their accounts being locked, with a note that none of their progress is being deleted should they opt to buy the game from a reputable source in the future.
We want to remind gamers to shop wisely and only purchase online keys from a reputable source. Fraudulently obtained keys obtained via Steam and then re-sold via third-party websites is a violation of both our and Steam’s Terms of Service. We will be deactivating all game accounts created with such stolen keys starting on Tuesday, May 26th. Affected users will receive an email with instructions on how to regain access to their game account via a valid game purchase.
Grey market resellers have become a growing pain in the side of publishers, not only because many engage in credit card fraud to buy and quickly resell keys, but that the only way of recouping their losses is to take the unpopular action of removing the accounts from customers who may have been unaware that their purchase wasn’t legitimate.
(Source: Elder Scrolls Online)
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