What could be cooler than owning a server blade from World of Warcraft? Eating a life size elf statue made of rum cake, I suppose. Let’s meet in the middle and agree on receiving that product you paid a fair amount for in a state that is not broken.
If you were lucky enough, you may have gotten on Blizzard’s store back in September to buy a server blade with 100% of the price going toward charity; specifically the Pencils of Promise charity, a global education organization creating schools, programs, and global communities around the common goal of education for all. Those who bought the server blades for the not at all cheap price are starting to receive their product and the results are not great.
Maybe Pencils of Promise should educate Blizzard on how to pack a box. Players are reporting that their servers have been smashed in transit with a common thread being cheap housing and shoddy efforts in ensuring that the server blades don’t bang around in transit.
Several users who were able to get hold of Blizzard support have received a response that the company is figuring out a solution to all of the broken hardware. Unfortunately due to the nature of the item (a collectible piece of retired hardware) it is unlikely that a replacement is in the bag. Unless Blizzard has a heap of server blades sitting around unused, the best they may be able to do is to eat the cost and provide a refund.
I have provided a number of customer notes below. There are a lot more reports of broken blades/cases on the forums.
(Shoutout to Kimset in the Discord for bringing this to my attention)
“I got mine today and it arrived with random pieces of the server floating around inside of the case, giant scuff on the inside of the plastic cover from things rubbing it during shipping, and one of the plastic “pins” or whatever snapped off so the plastic doesn’t actually stay on the server itself and I almost lost the whole thing when taking it out of the box because I didn’t know it was fcked before I even got it. Really bummed after looking forward to receiving this for a long time and missing my chance at one of the original ones.”
“mine arrived broken and scuffed as well. cheapest housing i have ever seen. im starting a return on it now”
“I received mine today on the east coast and it was also damaged. The 2 inside hooks were broken off (seems like a weak point anyway), inside front scratched and one of the acrylic screws was almost broken in half. The cover seems too delicate for the blade imo. The shipping box didn’t seem like it had a rough ride and I agree with the packaging not being sufficient. It may have had a much better chance not assembled with each piece protected separately since my damage seemed to be all on the inside cover. I would like a replacement cover rather than refund and I hope BLizz works that out.”
“I also had mine arrived damaged, the case it self was loose the backing was falling apart just picking it up there was scratches on the case as well and 5 pieces broken and floating inside. I am extremely pissed off that I like others spent over 300 dollars USD for this BS. Who ever works at blizzard that that it was a good idea to just have four very thin foam pieces covering just the corners should be fired. And while some people have responded it’s so easy to just return it I do t want it returned I want a exchange. But I am sure that is almost impossible as these were supposed to be one of a kind collecters editions”
“Mine came broken badly as well. I already submitted a ticket and got blown off by the GM that answered it, so ill try the live chat option but im not optimistic at this point based on reading other peoples struggles as well as my experience with the previous GM. 20 minute queue to talk to someone is kind of ridiculous though…”
“I received mine today. The shipping box is in very good shape and not damaged in the slightest. The server blade cover, with the WoW 15th anniversary logo is intact. But the little plastic tabs on the back side of the cover which hold it on are broken off in pieces and the plastic screws at the other end which hold the cover on are sheared off.”
“welp mine arrived completely broken. the whole housing is cheap and plastic and cracked in shipping. returning”
“Mine arrived. Very underwhelming. Case broken, all plastic screws snapped and mysteriously missing, stand broken. Yay charity. At least the engraving is kinda nice. Just dont look at the underside, some 12 year old glued it on.”
MMO Fallout 