In most of my articles about Cryptic Studios, I talk about how despite the fact that the company is always rushing up yelling to players to give them more feedback, they usually end up only fixing the issues that should have been blatantly obvious in the first place. Other than the do-or-die fixes, most other feedback is pushed into oblivion, if not completely ignored altogether. In my staple case, I referenced that not only did someone think putting a two hour cooldown timer on the Blood Moon portals was a good thing, but made the exact same mistake going into the winter event. Yes, I’m riding on that example.
In the latest State of the Game, Cryptic wants to make amends…again. Foremost, Cryptic wants to address growing complaints over the game’s cash shop. dStahl has promised us that “coveted items” available in the cash shop will be available in-game as well. When the subject came to the Klingon faction, Stahl promised that the faction would become a full PvP faction with more faction-specific PvE missions and rewards, as well as veteran rewards suited for Klingon players. As for why the Klingon faction will never be up to par with the Federation, well Cryptic just doesn’t have the manpower, and not enough people play the Klingon faction.
There’s circular logic for you. Not enough people play the Klingon faction to warrant spending resources beefing it up to the Federation level, but the reason not enough people play is because the Klingon faction launched with barely any content.
It’s good to see that Star Trek Online is reportedly healthy, with a growing number of lifetime subscribers and normal subscribers, but slightly disappointing to see Cryptic still using their patented circular logic.
It didn’t take long to figure out that Cryptic was working on a third MMO, what with both Cryptic and Atari dancing around giggling like little girls and shouting “I know something you don’t know” in a sing song voice, all the while Turbine shouting in the litigation background, “THEY’RE WORKING ON A NEVERWINTER NIGHTS MMO!” At Gencon, Atari boosted rumors by claiming that they were working on a D&D game, and began buying up Neverwinter Nights domains like they were going out of style (they did, several years ago).
So Gamespot announced today an exclusive interview revealing that Cryptic is indeed working on a Dungeons and Dragons title set in the Forgotten Realms campaign setting, but it is not an MMO. Instead, Cryptic are creating a cooperative online game (Ala Guild Wars?) that focuses on group play and works by players connecting and playing sessions, much like the role playing version. Players will be able to solo, not to mention create their own content and storylines.
You can read the entire interview and information page on the link, but it appears Cryptic wants to stress that this is an OMG (Online Multiplayer Game) rather than a full fledged MMO. Surely, more details to come.
It didn’t take long to figure out that Cryptic was working on a third MMO, what with both Cryptic and Atari dancing around giggling like little girls and shouting “I know something you don’t know” in a sing song voice, all the while Turbine shouting in the litigation background, “THEY’RE WORKING ON A NEVERWINTER NIGHTS MMO!” At Gencon, Atari boosted rumors by claiming that they were working on a D&D game, and began buying up Neverwinter Nights domains like they were going out of style (they did, several years ago).
So Gamespot announced today an exclusive interview revealing that Cryptic is indeed working on a Dungeons and Dragons title set in the Forgotten Realms campaign setting, but it is not an MMO. Instead, Cryptic are creating a cooperative online game (Ala Guild Wars?) that focuses on group play and works by players connecting and playing sessions, much like the role playing version. Players will be able to solo, not to mention create their own content and storylines.
You can read the entire interview and information page on the link, but it appears Cryptic wants to stress that this is an OMG (Online Multiplayer Game) rather than a full fledged MMO. Surely, more details to come.
Earlier this year I started Checking In With The Better Business Bureau, a segment talking about the consumer protection group with no authority. Back in February I checked up on a few MMO developers to see their scores, and this time I want to go more in depth on each company and their score.
For those of you who have forgotten or do not live in the United States, the Better Business Bureau is an independent organization that fields complaints and offers the company a chance to respond. The idea is to create a web of trusted businesses where people can check what is being complained about and how the company reacts to those complaints. When it comes to your score, a business can maintain a good score if they respond in a way that pleases the BBB.
Blizzard: B
Blizzard’s score has plummeted from February’s A+ rating. The BBB’s explanation is as follows:
“Recent complainants allege the company closed accounts on 130,000 users without providing notice, and accused them of using “hack” techniques to cheat on gaming. Most of these complainants deny any illegal usage, and in some cases, they challenge the company to provide them some proof of the alleged violation. The company responds in some cases concerning faulty servers by advising that new servers installed should remedy the problem. The company addressed a few complaints regarding account terminations by issuing the same letter in each instance of complaint, accusing the complainant of cheating, lying or using hack programs.”
Cryptic Studios: C+
Cryptic’s rating has remained steady since April, and the BBB has some kinder words for them than Blizzard.
“Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.”
EA/Mythic/Bioware: A
Technically lumped into EA, the BBB scores Electronic Arts with an A.
“When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.”
Funcom: A+
Funcom is maintaining their A+, with surprisingly few complaints in the past year. The BBB had this to say:
“BBB had previously identified a pattern of complaints concerningcustomer service issues. The company discussed with BBB in October 2008 ways to correct the cause of the customer complaints. Complaints have decreased in volume since the meeting.”
Gala-Net: F
For those of you unaware, Gala-Net is gPotato, publisher for such games as Allods Online and Aika Online.
“Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.”
Jagex: C-
This is based off of one complaint.
NCsoft: B-
NCsoft is up, from a C- to a B-. According to the BBB, this is due to a few unanswered complaints:
Based on BBB files, NCsoft Corporation has a BBB Rating of B- on ascale from A+ to F.
Reasons for this rating include:
Failure to respond to 5 complaints filed against business.
Sony Online Entertainment: A
Most of the complaints, according to the BBB, are from people who forget to cancel their trial accounts.
“Consumer complaints received by the BBB allege difficulty in using this company’s online gaming service and being over billed or billed after they cancel the trial offer. In response to these consumer complaints, Sony indicates that some of their games may come with a limited number of days of game-play with purchase of the game software…”
Square Enix: A
Along with Sony, score remains in place.
“Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.”
Turbine Inc. : A+
Technically now part of Warner Brothers.
The BBB had nothing of interest to note.
A few companies on the list slipped in the past couple of months, most notably Blizzard over that mass ban. I guess it depends on how these companies view the non-authority of the BBB that dictates their reactions.
More on the BBB in three months when I follow up this article.
I’ve been quite critical of Cryptic in the past, mentioning that they have the most convincing cardboard cutouts pretending to be community relations, and going as far as advocating that people never buy straight from Atari.com, ever… Whatever the case may be, writing articles on Cryptic has become something of a repetitive task, as generally the news that I would put on here comes in the same package: Cryptic did something, annoyed a lot of their customers.
Today’s news comes from the latest massive update to the Cryptic Store, making almost every preorder bonus (sans playable Borg) available to players for a fee. Needless to say, once again, the forums are in an uproar. I’m finding a lot of the issue comes from players not angry that the previously exclusive items are being sold on the cash shop, as this knowledge was known before the game launched, although a small number of items did not carry this. The manner in which Cryptic went about doing so is what is getting feathers ruffled.
Foremost, the phrase “too soon” comes to mind. Ignoring the several days of head start, the items remained exclusive for a whole four and a half months following launch. Many players believe that, even though Cryptic said that they would eventually make the items available on the cash shop, that they should have waited a longer period of time before doing so. A second major complaint I’ve seen is that only a certain group of the bonus items are available, while others remain exclusive. A number of players are crying foul due to a feeling of favoritism of some preorder options over others.
I have to agree with the complaint relating to the item shop versions being much cheaper than the bundled package. As someone who purchased an enhanced version of Star Trek Online, the same perks I paid around $30 more for are now available on the Cryptic Store for pennies on the dollar. Time is one factor, and as I have already pointed out, that extra cost became virtually useless in the matter of four months. Not only this, but I distinctly remember Cryptic employees recommending that players purchase numerous copies of the game in order to get all of the bonus items.
Perhaps the most relevant complaint, and the reason I decided to write up this article, is based around trust: Essentially, exclusive and unique are made subjective, fit to change at Cryptic’s discretion (which in the terms of these items, comes down to when newer players ask for them to be on the cash shop). This will put a lot of distrust around various Cryptic promotions, as anything listed as “exclusive” will no longer be viewed as such by the community, simply an attempt to lull players into making a purchase, and then sticking the item on the cash shop some months later for a drastically reduced price.
I’m not calling on Cryptic’s destruction, as anyone who reads MMO Fallout would know I stray away from. What I am saying is that there will likely be noticeable drop in certain preorder packages for Cryptic’s third MMO, to be announced this summer. Cryptic looks to lose some cash from those people who preorder just for the exclusive items, and yes those people do exist despite some of us (me) wishing people wouldn’t prepurchase five different copies of the same game for digital items.
If your purchase relies on the presumption that only you and a select group of people will ever be able to use that item, and if anyone else gained access to said item you would quit the game, do yourself a favor: Cancel the order before it finishes. It’s a fairly easy way to save money, especially for someone in your position.
I’ve been quite critical of Cryptic in the past, mentioning that they have the most convincing cardboard cutouts pretending to be community relations, and going as far as advocating that people never buy straight from Atari.com, ever… Whatever the case may be, writing articles on Cryptic has become something of a repetitive task, as generally the news that I would put on here comes in the same package: Cryptic did something, annoyed a lot of their customers.
Today’s news comes from the latest massive update to the Cryptic Store, making almost every preorder bonus (sans playable Borg) available to players for a fee. Needless to say, once again, the forums are in an uproar. I’m finding a lot of the issue comes from players not angry that the previously exclusive items are being sold on the cash shop, as this knowledge was known before the game launched, although a small number of items did not carry this. The manner in which Cryptic went about doing so is what is getting feathers ruffled.
Foremost, the phrase “too soon” comes to mind. Ignoring the several days of head start, the items remained exclusive for a whole four and a half months following launch. Many players believe that, even though Cryptic said that they would eventually make the items available on the cash shop, that they should have waited a longer period of time before doing so. A second major complaint I’ve seen is that only a certain group of the bonus items are available, while others remain exclusive. A number of players are crying foul due to a feeling of favoritism of some preorder options over others.
I have to agree with the complaint relating to the item shop versions being much cheaper than the bundled package. As someone who purchased an enhanced version of Star Trek Online, the same perks I paid around $30 more for are now available on the Cryptic Store for pennies on the dollar. Time is one factor, and as I have already pointed out, that extra cost became virtually useless in the matter of four months. Not only this, but I distinctly remember Cryptic employees recommending that players purchase numerous copies of the game in order to get all of the bonus items.
Perhaps the most relevant complaint, and the reason I decided to write up this article, is based around trust: Essentially, exclusive and unique are made subjective, fit to change at Cryptic’s discretion (which in the terms of these items, comes down to when newer players ask for them to be on the cash shop). This will put a lot of distrust around various Cryptic promotions, as anything listed as “exclusive” will no longer be viewed as such by the community, simply an attempt to lull players into making a purchase, and then sticking the item on the cash shop some months later for a drastically reduced price.
I’m not calling on Cryptic’s destruction, as anyone who reads MMO Fallout would know I stray away from. What I am saying is that there will likely be noticeable drop in certain preorder packages for Cryptic’s third MMO, to be announced this summer. Cryptic looks to lose some cash from those people who preorder just for the exclusive items, and yes those people do exist despite some of us (me) wishing people wouldn’t prepurchase five different copies of the same game for digital items.
If your purchase relies on the presumption that only you and a select group of people will ever be able to use that item, and if anyone else gained access to said item you would quit the game, do yourself a favor: Cancel the order before it finishes. It’s a fairly easy way to save money, especially for someone in your position.
Back when Cryptic announced they did indeed have a third MMO planned, the lines in many of our (bloggers) heads drew together very quickly: Cryptic is owned by Atari, who is being sued by Turbine under allegations that they were trying to sabotage Dungeons and Dragons Online, so they could turn around and market their own secret Neverwinter Nights MMO (Neverwinter Nights is based on third edition D&D). When asked what franchise he would most like to work on, his answer being “Godzilla and Dungeons and Dragons.” I speculated in the article that this would reignite rumors of a Cryptic D&D MMO.
And reignite it did. In a recent interview with Bill Roper, MMORPG.com asked “Do you have anything to say to the D&D Forgotten Realms MMO rumors?”
“I can’t speak to the specifics of what we’re doing, but it’s true that we have another game in the works. We won’t be making an announcement until late summer, and we’re still a ways off from launch. I can say that this is a game and a franchise we’re very excited about. I think people are going to pleased and a bit surprised with what we’re doing in terms of the game, how we make it, and even how we sell and support it. The game is being developed around new design principles merged with Cryptic’s community-first approach to ongoing development.”
MMO Fallout will be here late this summer with all the news as to Cryptics new MMO.
A long time ago, two months to be exact, I did a little bitty about the Better Business Bureau. When I wrote up the article, I wanted to put an emphasis on the points that the bureau does not have authority over businesses, despite how the name may sound. More importantly, as I noted, the BBB is very lenient with the scores that it offers businesses, due in part to the company’s response to complaints sent to the BBB, and then forwarded to the company, that matters. Not responding will put you in a hole, and quite a few people take the BBB for its word.
I did run quite a few developer names before posting my list, and something I did not expect happened: The article was passed around by a few websites, and through each discussion ultimately Cryptic Studios became the center of attention in each instance. Cryptic, noted punching bag for MMO Fallout, was rated an F by the BBB, who noted:
“We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.”
So either Cryptic is not responding to complaints, or they are fraudster identity thieves who might just kill you if you talk bad about them. One or the other, your guess is probably best. Yes, it is a cut and paste for each company, but I can’t read that without risking severe damage due to my eyes rolling back into my head.
Well, if anyone paid attention to that old article, apparently Cryptic was one of them. Forgoing the past 36 months, a recent view of Cryptic’s BBB page shows that they have been bumped: To a C+. Not the best, but that does put them above NCsoft. Why have they bumped up? Because they, wait for it, actually responded and worked out complaints! Of the 61 complaints, 43 have been resolved according to agreements, 2 are fully refunded, and only three are “refused.” The final 16 are still unanswered, but we can always hope.
Now I obviously can’t claim all (read: any) of the credit, due to the likes of people (read: anyone) who are far higher up on the MMO spectrum who either reported similar stories or re-posted my own. I can, however, make a bet: If this worked on Cryptic in just two months, let’s start harping on NCsoft for being the new bottom of the barrel. Perhaps we can get that C- raised to a C?
More on businesses and which are better, as it appears.
I mentioned on the previous article about Star Trek Online’s new advisory board that Cryptic has this habit of making an announcement that is poorly worded, has fairly little description, and serves to gin up all kinds of fears across the community. Following the uproar that results from the announcement, Cryptic ends up releasing more details that put much of the speculation to rest.
So Cryptic announced a Frequently Asked Questions for the Advisory Board. Interestingly enough, the original five (now four) panel members were chosen by a “social networking firm” partnered with Atari. The same old message is still there, however. The panel is for the hundred thousand players who don’t use the forums, the panel members can be impeached, they do not have more sway than the average player, etc. I said “now four” because one of the members has already been impeached, due to comments about shaving a certain body part with her dad’s razor. So at least we know for sure that members can be impeached.
It’s always good to see developers like Cryptic reaching out to their fans, and hopefully the notion that players who did not open up to Cryptic on the forums will open up to these advisory players, comes true.
I don't think that button started the microwave...
It feels like only late March that Cryptic announced shutting any hopes of Champions Online appearing on the Xbox360, even though it was marginally through the third quarter of the month (A little business humor for you). I noted at the time that, although Star Trek Online was planned for release on the console platform, the buzz about the title was minimal at best.
Well consider your fears confirmed: In an interview, Craig Zinkievich of Cryptic Studios announced that the console port of Star Trek Online has hit the same wall as Champions Online: The wall of cancellation.
“It’s pretty much in the same boat as the Champions console version right now,”
But surely you have more of an explanation…
“It’s something we can readily do in terms of technology. We’ve had it up and running on certain consoles, and had plans and designs in order to take advantage of those platforms. But as it stands right now it’s a little difficult to make that final leap on the business side of things. So, currently, just like Champions, the console version of Star Trek Online is on the back burner.”
Before the Cryptic trolls pounce on this, I will remind you that Star Trek Online holds over one hundred thousand subscribers. Hopefully “back burner” means that Cryptic hasn’t canned the idea completely, but this does give much more restitution to those who were waiting on news of Star Trek Online being available for preorder.
MMO Fallout 