If you’ve been out of the loop as I have for the past couple of days, you may have missed the launch of ArcheAge 2.0. Thankfully, you didn’t miss much, as an issue with the Glyph authentication system resulted in over 90% of players being denied access to the game.
As many of you are aware, earlier today we attempted to launch Update 2.0, Heroes Awaken, to ArcheAge. While the lands of Erenor were ready for you, our Glyph authentication systems unfortunately encountered an error that did not allow a large number of people to connect and join the launch. After reviewing our logs, only 10% of players who attempted to log in made it into the game. Over 90% of you were unable to join the launch of Update 2.0.
Trion Worlds assures players that the issue is unrelated to the 2.0 update and server merger. To give the technicians more time to analyze and come up with a fix for the issue, the servers were rolled back to their prior state before the update, with any marketplace purchases and APEX purchases being refunded. Update 2.0 is scheduled to launch today, Sunday, in waves beginning with the European players.
Additionally, we will be splitting the launch of Heroes Awaken by region and by server type. We are targeting to open our European servers 1:00 PM GMT (3:00 PM CEST) on September 13, followed by our North American servers opening at 1:00 PM PDT (4 PM EDT) on September 13. Our Legacy servers will be opened first, our Evolution servers will open second, and our Fresh Start servers will open last. There will be a half-hour delay between each server type opening.
(Source: ArcheAge)
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