Trion Worlds has spent the better part of the past six or so months attempting to slowly detoxify the very virulent community whose actions they have actively coddled and defended as ‘in the spirit of the game,’ and that shift in management has come to a head once again with Trion reversing a trade scam against a high profile streamer during a charity event. The streamer was duped into trading expensive equipment to an imposter account during a charity stream for Doctors Without Borders, after which Trion reversed the trade and banned the imposter account.
Impersonating someone else, even if it’s by name, to separate someone from their hard earned goods is not allowed and has not been allowed in ArcheAge. In the past, there have been situations where a player impersonated another player and, in those situations, our Customer Service team has reversed the outcome of the scam no matter if it was items or gold.
Some of the anger seems to stem from the fact that the impersonation rule, while it has always existed, has admittedly not been publicized and may not even have been properly enforced until this recent incident. The majority of it, however, is coming from the ‘hardcore’ end of the community who view the idea of impersonating another player to defraud someone as fair game, with the usual attitude of ‘the victim deserved it for being stupid.’
We realize that this policy has not been made public in the past, but this high profile incident has made us realize that we need to publicly acknowledge and reinforce our stance on name impersonation within the game. This is not a new policy that was made simply for this stream — this is a policy that we as a company have had for the past year and beyond, and it is a policy that is referenced within our Terms of Use (11. Code of Conduct, Rule A.)
There are numerous false reports circulating that the rule did not exist before this event, and MMO Fallout has been able to confirm via archives of the terms of service that the rule has always been in place. Regardless of certain members of the community using wordplay, unaffiliated rules, and technical trickery as justification, it objectively was not allowed, even with ArcheAge’s lax stance on scams. The rule explicitly forbids creating a character with a name “belonging to another person with the intent to impersonate that person, including without limitation a “Game Master” or any other employee or agent of Trion.”
Still, there is plenty of valid criticism towards Trion Worlds for not bringing this rule to light until it happened to a high profile player, regardless of the fact that it existed prior to this incident.
(Source: ArcheAge)
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