
Marvel Heroes has kicked off the Star Spangled Sale, beginning today (June 28th) and continuing all the way through to July 8th. For the duration of this sale, all heroes have had their prices discounted, as well as costumes, retcon devices, and more. Naturally there are those who are putting their arms up in frustration, having made a purchase from the store just a few days ago, unaware of the incoming price drop. To aid those players, Gazillion has put a note in the sale announcement that anyone who has purchased a hero or costume since June 25th will be able to submit a ticket and be refunded the difference in price. According to the announcement, the costume refund will only be eligible if the difference is more than 400Gs.
To claim your refund, you must contact Customer Support, who will verify your in-game purchase and then refund your account. To contact Customer Support, login to your profile on Marvel Heroes.com and click ‘Support’ and ‘Submit a Help Request’. Then use the dropdown menu to select ‘Holiday Sale Issues’ and send in your request. Please note, due to the high volume of expected refund requests, your refund may take up to a week to process. Refunds can only be granted for items that were purchased from the in-game store; heroes and costumes included as part of a pack are not eligible for refund.
Gazillion’s policy is similar to that found in department stores, and through Steam if you can get to customer service.
(Source: Marvel Heroes)







