Tag: Turbine

Why We Love Turbine


The beast is pacified!

Here at MMO Fallout, it’s essentially my job to cover the the good and the bad side of corporate PR, and I have to say that ultimately the two traits that can make or break a company following an “incident” are communication and timing of response. On one hand, you’ll find that a lot of the negative attention towards Cryptic Studios here has to do with announcements that are originally poorly worded and full of holes, that not only allow but generate their own wild speculation that causes an uproar by the community, only for Cryptic to post a slightly more articulate explanation days later after the forums have drowned in its own rage.

Since this is a direct followup to the Turbine Offer Wall seen below this, I won’t be redundant and pack the whole article into one sentence: In a posting on Turbine’s forums the day of the “incident” with the offer wall, Turbine’s own Marketroid posted to clarify that, aside from username and email, nothing was being transmitted to offerers, and ensuring players that neither Super Rewards nor Playspan were selling that information to outside companies. You can take this with however much salt you want, but the post goes on to mention Super Rewards has also deleted the email addresses from their databases.

Meanwhile, what is the status of the offer wall? For now: Defunct.

“Based on your feedback, we’re stepping away from the ‘Offer’ category for now. We’ll keep exploring alternate ways for players who want points to get them. We’ll also continue to innovate in pricing and accessibility because that’s who we are. As of today, the Offer Wall is coming down. We’ll collect all the feedback we’ve received over the last few days and will use it to guide future decisions.”
-Marketroid, Turbine, on DDO offer wall.

For a company to clean up a mess like this in less than 48 hours is pretty impressive. I’ve always said that, say what you want about Dungeons and Dragons Online or Lord of the Rings Online (both of which are quality games), but Turbine has a long history of righting what they genuinely screw up on, and in a quick and efficient manner that doesn’t condescend to their players, or even get into flame wars with their players.

This unsolicited testimonial to Turbine is brought to you by: Turbine Points! The-I’m just kidding.

More news on Turbine and Dungeons and Dragons Online as it appears.

Turbine: Sorry We Directed You To Scams/Phishing


All he wanted was free Turbine points...

As some players point out to me in the numerous emails I receive each week, I apparently look like an idiot/hypocrite/uninformed child when I praise a company one day, and then crush them like a bug the next (literally) for doing something insanely inane. What these emails forget is that here at MMO Fallout, we shy away from sticking labels on a company, as long as that company is not Mythic entertainment and that label is not Mark Jacobs. But I digress: I feel that events should be taken as they come, and that there really isn’t some kind of point system you can keep to tell how good an MMO is in your graces. Oh well, Turbine gave us some free stuff so that gives them…five points? And the pay wall…You see my point.

Yesterday Turbine introduced the Dungeons and Dragons Online pay wall, where players could opt to complete offers to gain Turbine Points, not unlike MyPoints. The community, for lack of better words, exploded in response to this news. What originated as a shady new way to gain Turbine Points by taking an IQ test by some company in Malaysia quickly turned into controversy:

  1. Players discovered that the user’s username and email address were being transmitted, unencrypted, just by looking at the wall, to the survey providers.
  2. Forum users confirmed that one of the offerers, SuperRewards (or one of its affiliates) was harvesting emails for use in World of Warcraft phishing emails. A number of users, some of whom who have never played World of Warcraft, received similar looking phishing emails shortly after viewing the offer wall.
  3. Offers that require users to download software that secretly harvests information, cookies, and potentially passwords, credit cards, and social security numbers.
  4. Cell phone scams that require you to send a text to complete the offer.
  5. Offers that require you to partake in long surveys that then disqualify you.

Turbine has since completely removed the offer wall, temporarily, to address these issues, but the fact remains: For a few hours yesterday, Turbine was literally walking their players directly into a developer-backed trap. Players who were offered an alternate method to paying for Turbine Points were herded into a trap where they could have had their accounts compromised, or possibly even becoming victims of identity theft, depending on what some of the advertisers were sticking on player’s computers.

Players are, understandably, livid about this and Turbine has released a list of rules that offerers must adhere to. Hopefully this will calm down an inflamed situation.

Offer Wall Rules

Any offer to be published on the Offer Wall must meet the following criteria:

  1. 1No unapproved required downloads – ever. This includes toolbars, helper applications, plug-ins, and ActiveX Controls. Player security is our top priority.
  2. All offers must be certified spyware-clean and confirmed in internal testing against a cleanroom environment.
  3. Surveys must be legit. No lengthy prequalification surveys followed by a disqualification and no points. If the pre-qualification is more than 20 questions for our test cases, we won’t host the survey.
  4. Surveys must not ask for game account information or information which could be used to discover a player’s credentials.
  5. No deceptive offers – i.e. take this IQ test and get the results via SMS (free IQ test, SMS costs $).
  6. Partners must display a privacy policy in a public location that can be checked.
  7. Offers must pay out as expected. All offers must deliver the points promised in a clear and straightforward fashion.

More on Dungeons and Dragons as it appears, and no there is no news on the lawsuit.

Dungeons and Dragons Online!


I Need a New DDO Image

I don’t talk about Dungeons and Dragons nearly enough, but the game is the poster child for the typical crazy success story. Game launches, game goes partially free to play with a subscription and cash shop, game explodes in popularity. Not to say Dungeons and Dragons was hurting, just that not nearly enough people were giving the game the attention it warranted.

Needless to say, the move was a huge success. Turbine announced earlier this year that the initiative had brought in over one million new players, and more than doubled the number of subscribers, while the cash shop saw a huge boost in purchases. Since then, Turbine has done everything they can to accommodate free players, including the removal of leveling sigils, allowing anyone to make it to level 20, and introduced “casual” difficulty, for solo players. Two enormous updates (Update 3 and 4) have launched, with more updates along the way.

So what’s coming in DDO’s future? Guild airships! Players will be able to build bankers, auctioneers, vendors, and other bits in their guild housing, which will serve as transportation and quick teleportation to many dungeons and raids. The guild itself will have a leveling system by which players can access better airships. Even more stunning, the airships will be viewable in in-game airspace! Half-Orcs will become a playable race at some point this year as well, alongside a bevy of new adventure packs and other items hitting the Turbine store.

More on Turbine and Dungeons and Dragons Online as it appears. To those who have asked, no I do not have any new information on the lawsuit between Turbine and Atari.

Going Free Pays: Dungeons and Dragons Online


I Need a New DDO Image

When Dungeons and Dragons Online went free to play last year, it sparked quite a few questions as to the game itself. How was it doing, subscriber-wise? Was this a desperate attempt at new players, or just a smart business move? Of course, now we know that it was just a smart business move. Shortly after DDO went free to play, Turbine announced a 40% increase in paying subscribers, and a new server to hold all the incoming players.

Since Dungeons and Dragons Online went free play, they have amassed one million new players, as well as twice the number of paying subscribers. The cash shop on Dungeons and Dragons Online leads the industry with a 500% increase in sales.

Well, the success just keeps on coming. Jim Crowley: CEO of Turbine had this to say:

“The response from players to DDO Unlimited has been nothing short of phenomenal. We’ve known all along how great this game is and by implementing an innovative new model that put the players in charge of how they pay and play DDO Unlimited, we’ve successfully expanded our reach and injected new energy into the game. Without a doubt, DDO Unlimited is a hit!“

Indeed it is, Mr. Crowley. Indeed it is.

Dungeons and Dragons Online: Good Stuff Free


I Need a New DDO Image

Dungeons and Dragons went free to play earlier this year, and ever since then Turbine has been on the hot streak with the title. Apart from opening up a new server, Turbine noted a 40% increase in paying subscribers as a result of this program. Players are enjoying the game, paying for content, and the game has turned into an even bigger cash cow for Turbine. So I know what you’re thinking, prospective Dungeons and Dragons Online Players: Omali, how can this deal get sweeter? Does Turbine have an update, let’s call it Update 3, coming out that will make Dungeons and Dragons Online even better, even if I don’t want to pay?

That is an extremely specific question, and good enough that I have an extremely specific answer! The answer of course is yes. Turbine has raised the bar once again, offering more to free players while at the same time not detracting from the subscriber experience.

  1. Leveling sigils are no more, removing the limit on levels on free players.
  2. New high level dungeons for all players.
  3. Solo difficulty has been removed and replaced with “casual” difficulty. Essentially it is solo difficulty, but able to be used by groups.
  4. And new items in the item mall.

While you’re at it, take part in two new events in celebration of the game’s upcoming 4 year anniversary (February 26th).

Dungeons and Dragons remains among the best free to play games on the market, and if you have not checked the title out, now is as good of a time as any. Dungeons and Dragons Online still receives regular major content updates every two to three months.

Why Not A Cryptic Pass? NCsoft Pass? Turbine Pass!


So-eeeee.

Whatever you think about Sony, you can’t deny the deal they have going for their titles. For the price of only two MMOs per month, you can access virtually any Sony game you own. Everquest, Everquest 2, Pirates of the Burning Sea, Planetside, Star Wars Galaxies, Vanguard, Free Realms, and that console Everquest game. That’s 8 games for the price of two!

Going over Sony’s station pass got me thinking: Why don’t other developers have a similar deal? I would love to see an NCsoft Station Pass, that could bundle Aion, City of X, Lineage, Lineage 2 in one package. Or possibly a Turbine deal, a package of Dungeons and Dragons Online, Lord of the Rings Online, and Asheron’s Call. How about a Funcom pack, with Age of Conan and Anarchy Online in one deal?

Now, some will say that developers will be losing money on this, but I wholeheartedly disagree. In fact, Sony’s Station Pass has shown to be a way to coerce people into spending more than they normally would on subscriptions. To believe that even a fraction of the players who have the Station Pass would spend the over hundred dollars a month on each game’s subscription separately is absurd to say the least. Having such a pass could also breath life into the older titles on the list.

Jagex has an offering similar to this. Although not an MMO, players can subscribe to Runescape and FunOrb for a discount. When Stellar Dawn is launched, it is expected that players will be able to opt for an additional discount.

This may all be wishful thinking, but I would certainly pay for a Turbine Station pass.

Use Customer Service? Don't Buy From Atari


Probably Not Relevant.

The Atari of old was a great company that brought gaming to the home platform, with Pong and later consoles. Between the Pong box, the Atari 2600, Atari defined the industry, and was responsible for the classic games before the games we now consider classic, not to mention a console that spawned thousands of shovelware titles.

When the discussion comes to the new Atari, there is a different story. I believe I referred to Atari on a website that is not MMO Fallout, as an empty shell of a company that not only couldn’t keep itself on the NASDAQ stock listing, had a failed European branch, and has undergone more cosmetic surgery to change face than any other company in the business. Despite being relegated to the position of publisher for any notable title over the past decade, Atari has been downsized to the elderly man who keeps talking about his youth, and he buys up the younger crowd so he can live through them, even though his limbs are falling off from years of mistreatment.

I usually don’t talk about publishers, but since Cryptic Studios is obligated to use Atari as their publisher (being a subsidiary and all), I’ll make an exception. If you are considering buying a title that was published by Atari, it is in your best interest not to buy them directly from Atari’s store, especially if you may need to use any factor of their customer service.

Granted...

As a rule of thumb, I always do research to confirm a story before I write up about it. In this case, several players informed me that Atari has “purposely” broken their customer service in order to stop any cancellations of Star Trek Online before the game is released. Naturally, I went directly to Atari’s customer support page to investigate. What I found was that, when not busy formulating plots against Turbine (allegedly), Atari is busy not fixing their customer support contact page.

When attempting to contact customer support, one must first include a purchase number or email address, and choose from the drop boxes which category they are looking for. I filled out the first drop box with no issue, but then the problem hit me: The second drop box does not load, making it impossible to fill out the form. Having tried this with every major browser, on several computers through multiple networks, I can now say it is impossible to contact Atari’s customer support for their online store. Not only is it impossible to get refunds, but it is impossible to cancel orders, get support of any kind, or even contact the company to let them know that their support is broken.

If Atari is unaware of this problem, they must be feeling very proud of themselves that they must be making such great products that not a single person is emailing in with a problem. If they are aware of the issue, and if what the players are telling me is true about how long it has been broken, then this is just a drop in the bucket of Atari’s long history over the past decade of increasingly poor customer support.

I can’t say how Atari’s support is for download games, but if at all possible consider buying from another digital download service. Just remember that if something goes wrong, your only avenue will be dealing with your bank in the form of a charge back, because Atari (for all intent and purpose) is sitting in the corner with its fingers in its ears shouting “la la la la, I can’t hear you!”

Use Customer Service? Don’t Buy From Atari


Probably Not Relevant.

The Atari of old was a great company that brought gaming to the home platform, with Pong and later consoles. Between the Pong box, the Atari 2600, Atari defined the industry, and was responsible for the classic games before the games we now consider classic, not to mention a console that spawned thousands of shovelware titles.

When the discussion comes to the new Atari, there is a different story. I believe I referred to Atari on a website that is not MMO Fallout, as an empty shell of a company that not only couldn’t keep itself on the NASDAQ stock listing, had a failed European branch, and has undergone more cosmetic surgery to change face than any other company in the business. Despite being relegated to the position of publisher for any notable title over the past decade, Atari has been downsized to the elderly man who keeps talking about his youth, and he buys up the younger crowd so he can live through them, even though his limbs are falling off from years of mistreatment.

I usually don’t talk about publishers, but since Cryptic Studios is obligated to use Atari as their publisher (being a subsidiary and all), I’ll make an exception. If you are considering buying a title that was published by Atari, it is in your best interest not to buy them directly from Atari’s store, especially if you may need to use any factor of their customer service.

Granted...

As a rule of thumb, I always do research to confirm a story before I write up about it. In this case, several players informed me that Atari has “purposely” broken their customer service in order to stop any cancellations of Star Trek Online before the game is released. Naturally, I went directly to Atari’s customer support page to investigate. What I found was that, when not busy formulating plots against Turbine (allegedly), Atari is busy not fixing their customer support contact page.

When attempting to contact customer support, one must first include a purchase number or email address, and choose from the drop boxes which category they are looking for. I filled out the first drop box with no issue, but then the problem hit me: The second drop box does not load, making it impossible to fill out the form. Having tried this with every major browser, on several computers through multiple networks, I can now say it is impossible to contact Atari’s customer support for their online store. Not only is it impossible to get refunds, but it is impossible to cancel orders, get support of any kind, or even contact the company to let them know that their support is broken.

If Atari is unaware of this problem, they must be feeling very proud of themselves that they must be making such great products that not a single person is emailing in with a problem. If they are aware of the issue, and if what the players are telling me is true about how long it has been broken, then this is just a drop in the bucket of Atari’s long history over the past decade of increasingly poor customer support.

I can’t say how Atari’s support is for download games, but if at all possible consider buying from another digital download service. Just remember that if something goes wrong, your only avenue will be dealing with your bank in the form of a charge back, because Atari (for all intent and purpose) is sitting in the corner with its fingers in its ears shouting “la la la la, I can’t hear you!”

Fallen Earth/ Lord of the Rings Online: Welcome Back!


Lord of the Rings Online uses this room as well...

Hey there ex-Fallen Earth and Lord of the Rings Online players! I know what you’ve been thinking, “I’d like to get back into [insert game here], but I just don’t have the cash right now to foot the fee for a game I don’t even know I will still enjoy!” Boy do I have a surprise for you. Both Fallen Earth and Lord of the Rings Online are running welcome back campaigns!

Fallen Earth players should have received an invitation through email by now. The offer is for ten free days to check out all the new updates, from graphics enhancements to the new construction skill, optimizations, and more! All you have to do is log into your Fallen Earth account on Fallen Earth’s website and follow the instructions to activate your free ten days.

Lord of the Rings Online, on the other hand, is giving you a free weekend. Second to Valve for free weekends, Turbine is offering the game from today until Monday for absolutely free, plus benefits! Players who partake in this offering will find that stable-masters have lowered their price to absolutely free, not to mention a 5% experience buff that will stack on top of your rest experience.

I’m mentioning both Fallen Earth and Lord of the Rings Online not just because both happen to be running this offer concurrently, but because both companies are well known for treating their customers well. Fallen Earth continues to grow in subscribers, and Lord of the Rings Online is one of the sleepy giants of the MMO World. Anyone looking to get some free time with the updated version of either game should dive into it.

Unless you’re in Europe, in which case you can’t partake in the LOTRO free weekend. Sorry! Consider complaining to Codemasters, assuming you aren’t already.