Exteel was something of an experimental move by NCsoft into the free to play cash shop market, and launched back in December 2007 to the fanfare of…something. As far as fanfare goes, Exteel was one of the games I never actually bothered looking up, considering it was developed and published by NCsoft. Not unlike Dungeon Runners, the game hasn’t made much news since its launch, and the announcement of it shutting down just begged the question: Exteel was still running?
That being said, on September 1st, Exteel will shut down because, as it turns out, the robot fighting cash shop MMO is not “financially viable.” In August, players should expect more information as to planned compensation for players, although if past history is anything to look at, players will likely receive keys to City of Heroes, Guild Wars, and Lineage, along with game time for each respective title (I know that is what I received when Tabula Rasa and Auto Assault shut down).
Dear everyone who quit Aion (and those who left after the server merge debacle),
If the latest information from MMODATA.net is to be believed, Aion’s subscription numbers may be down but the worldwide subscription count is still estimated at slightly below three and a half million (making it indeed second to World of Warcraft). Regardless, the folks at Aion would love to see your smiling faces again, grinding your way to the end game, where you might do some PvP and punch a few gold farmers in the face for good measure. So this Friday, July 30th, NCsoft is activating all of the old accounts for the weekend, so that they may partake in the delight of double experience. Just pay no attention to your mangled username.
As startled as some of you may be, I will remind you that whatever issues I take with a company, I always continue to promote new ways to get into MMOs for as little as possible (if anything).
I reported yesterday that the character transfer system, which was to follow the server mergers in Aion, was delayed due to an unseen issue that did not arise until literally the day of. In the post, NCsoft promised that they would provide 24 hour notice before the transfers went into motion again, and that players should be prepared for notice at any given time. There was no indication on how long the fix would take, and luckily it was barely a day, as the following post on Aion’s website states:
We have managed to correct the problem that was causing the transfers to fail and are ready to bring the servers down again to transfer all those that had queued prior to yesterday’s maintenance. If you queued prior to the 14th July your transfer will go through, there is no need to queue again, please make sure that your character meets the transfer requirements before the maintenance.
The servers will be taken down at 4am CEST for approximately three hours, after which the queue for character transfers will be reopened. Normal restrictions on transfers are still in effect, and players are required to read the restrictions if they would like to minimize item loss in the transition.
In the process of merging a large number of their servers, Aion has run into a number of snags, the latest of which brings a temporary delay to the character transfer program. In a post on the Aion website, NC announced that the transfer service was put on hold due to unforeseen issues.
Because my other Aion image isn't working...
In the process of merging a large number of their servers, Aion has run into a number of snags, the latest of which brings a temporary delay to the character transfer program. In a post on the Aion website, NC announced that the transfer service was put on hold due to unforeseen issues.
Character Transfer Services have been disabled while we troubleshoot technical issues that arose this morning. You will not be able to initiate a character transfer during this time. If you have already initiated a transfer for a character prior to the maintenance window, you will not have to repeat the process. Your character transfer will already be queued when we re-enable transfer services.
NCSoft has promised to give players 24 hour notice, but cannot give any more detailed information as to how long the transfer services will be down. More on the Aion transfer service as it appears, hopefully I’ll be able to get you some news soon on this event which has turned into nothing but a pain in the backside for all parties involved.
You would think that, given NCsoft’s history with MMOs, that they would offer their wisdom to the Aion Development Team in regards to the upcoming server mergers. On that thought, Aion could go to virtually any MMO that has run a server merger in the past and see how they accomplished what must feel like an amazing, never-before-performed feat to the Aion team. As much as I hate to say it, the old method works fine, as follows:
Character creation for existing accounts is shut off temporarily until the server merge.
Characters without conflicting names are transferred as-is.
Characters with conflicting names are given based on seniority (age of the character), presuming the senior character is active.
Characters forced to change their name are offered free name change tokens.
Instead, Aion is opting to require everyone to change their names, with the inevitable result being that the more famous players will lose their names, players who preordered the higher priced editions just for the early name reservation will be out of luck, and the ensuing clusterload to the servers will end up with thousands of people all trying to get their names back at the same time.
The story gets better. Aion wants you to know that they recognize what a name means to a person. It is not just an identifying set of symbols for you meat sacks, but it gives personality and depth to your toon. So instead of making the process more efficient, Aion is adding another layer of bureaucracy to the mix:
“If you’re unable to regain your name after the server merges, and feel that another player took it to consciously harm you or your reputation, we’ll have a way for you to submit an appeal for manual review (‘manual’ equating to ‘live human being’).”
I don’t know about you, but I can’t wait to waste hours trying to access the name change service after the server mergers, only to lose my name and then spend a month or two on the line with customer service trying to negotiate and explain exactly why I think I deserve the name more than the other guy. This is of course before NCsoft tells me that the other person did not constitute name theft.
NCsoft should be paying special attention to players who paid for the ability to reserver their names, and those who paid for the ability to change their names. Those players should either be given priority access (characters who reserved their names should be entered into the new database a day or two early), or at the very least compensated for the money they spent specifically for their names.
According to Community Manager Ayase on the AionSource forums, consideration is being given to name change ticket buyers and preorders (collector’s edition), but nothing is set in stone as of yet.
I can only imagine that NCsoft might have something to do with NCWest’s inadequate tools. More on Aion’s Server merger as it appears.
But wouldn’t it be ironic if enough people left over this that another server merger was needed?
Good news everyone! The Aion server mergers have been delayed from the 7th until the 14th. More importantly, NCsoft has come forward with some information regarding how the new servers will handle the duplicate names. The system is pretty simple:
Upon server merger, all characters will have a one or two character abbreviation added to the end of their name, based off of the server they originated from. In the case of two players with the same name, with sixteen characters in their name, transferring to the same server, one will find their name changed completely.
All characters are being provided with free name change tickets, and getting your old name back will be a matter of first come first served.
Somehow I don’t think that this will tide over well with the Collector’s Edition customers, who will find their perk of early-naming-access is now essentially nullified not even a year after release, not to mention the other players who will log in to find themselves out of a name to someone who joined after they did. It does beg the question: Is having a policy of naming based on seniority (the older character gets the name), as most other MMOs do, such a bad thing that this is the better alternative? I personally don’t see too much evidence to support it.
This will break down into players bum rushing the servers minutes after the maintenance ends, likely bringing the server to a crawl, in hopes of getting their names back. Players will need patience on the day of the mergers, and the days following, as customer service will be oversaturated with new requests on top of their regular duties.
Earlier this year I started Checking In With The Better Business Bureau, a segment talking about the consumer protection group with no authority. Back in February I checked up on a few MMO developers to see their scores, and this time I want to go more in depth on each company and their score.
For those of you who have forgotten or do not live in the United States, the Better Business Bureau is an independent organization that fields complaints and offers the company a chance to respond. The idea is to create a web of trusted businesses where people can check what is being complained about and how the company reacts to those complaints. When it comes to your score, a business can maintain a good score if they respond in a way that pleases the BBB.
Blizzard: B
Blizzard’s score has plummeted from February’s A+ rating. The BBB’s explanation is as follows:
“Recent complainants allege the company closed accounts on 130,000 users without providing notice, and accused them of using “hack” techniques to cheat on gaming. Most of these complainants deny any illegal usage, and in some cases, they challenge the company to provide them some proof of the alleged violation. The company responds in some cases concerning faulty servers by advising that new servers installed should remedy the problem. The company addressed a few complaints regarding account terminations by issuing the same letter in each instance of complaint, accusing the complainant of cheating, lying or using hack programs.”
Cryptic Studios: C+
Cryptic’s rating has remained steady since April, and the BBB has some kinder words for them than Blizzard.
“Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.”
EA/Mythic/Bioware: A
Technically lumped into EA, the BBB scores Electronic Arts with an A.
“When considering complaint information, please take into account the company’s size and volume of transactions, and understand that the nature of complaints and a firm’s responses to them are often more important than the number of complaints.”
Funcom: A+
Funcom is maintaining their A+, with surprisingly few complaints in the past year. The BBB had this to say:
“BBB had previously identified a pattern of complaints concerningcustomer service issues. The company discussed with BBB in October 2008 ways to correct the cause of the customer complaints. Complaints have decreased in volume since the meeting.”
Gala-Net: F
For those of you unaware, Gala-Net is gPotato, publisher for such games as Allods Online and Aika Online.
“Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, more than one complaint is unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.”
Jagex: C-
This is based off of one complaint.
NCsoft: B-
NCsoft is up, from a C- to a B-. According to the BBB, this is due to a few unanswered complaints:
Based on BBB files, NCsoft Corporation has a BBB Rating of B- on ascale from A+ to F.
Reasons for this rating include:
Failure to respond to 5 complaints filed against business.
Sony Online Entertainment: A
Most of the complaints, according to the BBB, are from people who forget to cancel their trial accounts.
“Consumer complaints received by the BBB allege difficulty in using this company’s online gaming service and being over billed or billed after they cancel the trial offer. In response to these consumer complaints, Sony indicates that some of their games may come with a limited number of days of game-play with purchase of the game software…”
Square Enix: A
Along with Sony, score remains in place.
“Our complaint history for this company shows the company gave proper consideration to complaints presented by the Bureau.”
Turbine Inc. : A+
Technically now part of Warner Brothers.
The BBB had nothing of interest to note.
A few companies on the list slipped in the past couple of months, most notably Blizzard over that mass ban. I guess it depends on how these companies view the non-authority of the BBB that dictates their reactions.
More on the BBB in three months when I follow up this article.
When Aion launched last year, a last minute decision was made post-launch to add a few servers to alleviate load. Of course, as is the usual case with MMOs, the population has gone down since release and the extra servers are no longer necessary, as the queues and server load of old are just that, a thing of the past. As pointed out in the NCsoft financial report, although Aion numbers have gone down since last September’s launch, NC believes that the numbers will maintain their current position, especially with the 1.9 and 2.0 patches.
When Aion’s servers merge, they want to give players free reign to move from server to server to find themselves a suitable new home. As a result, players will be given free, unlimited transfers between July 8th and August 18th.
Server mergers will begin July 7th (The same day as the Vanguard server merges.) and the following servers will be merged:
North America New Siel (West Coast) Siel & Ariel New Vaizel Server (West Coast) Vaizel, Kaisinel, Yustiel & Fregion New Israphel Server (East Coast) Israphel, Lumiel & Marchutan New Zikel Server (East Coast) Zikel, Triniel, Azphel & Meslamtada New Nezekan Server (Oceanic) No Change
Europe New Spatalos Server (ENG) Spatalos & Gorgos New Telemachus Server (ENG) Telemachus & Castor New Perento Server (ENG) Perento, Kahrun & Kalil New Kromede Server (GER) Kromede & Votan New Thor Server (GER) Thor & Nerthus New Balder Server (GER) Balder& Lephar New Urtem Server (FRA) Urtem & Vidar New Suthran Server (FRA) Suthran, Arbolu & Deltras
Your items, equipment, kinah, legions, warehouse items, broker items, and AP. Name change coupons will be provided if you were not able to keep your name through the merger. Fortress ownership will be reset.
NCsoft has big goals behind the 1.9 update to Aion. In fact, as this video shows, they are willing to bet that leveling has become so much faster, that players won’t have any reason to buy powerleveling services, leaving Louie from Louie’s Power Leveling For Losers…oddly out of business. But hey, even Louie is finding Aion so much fun, he’s going legit! So go help Louie with his raiding, and if you don’t, he’ll break your legs.
Once again Rooster Teeth has teamed up with NCsoft to inform those of you who may be considering buying accounts/powerleveling, and entertain those of us smart enough not to. Today’s lesson? Don’t buy your characters, otherwise you’ll end up as dumb as Caboose. Oh and you’ll be naked and alone.
New Siel (West Coast)
Siel & Ariel
MMO Fallout 